Pelagova selects, sets up, and manages AI and workflow systems for service businesses, retailers, and other small businesses. Calls, scheduling, follow-up, and everyday operations — built around you. Whether you need your first system or help getting existing software working properly, we handle the technical work.
Someone found you at twenty to one in the morning and filled out your form. The AI answered in seconds, worked out what the job was, and had a quote queued before sunrise.
One text with today's jobs in order — who, where, and what time they're expecting you. Nothing to open, nothing to check, nothing to remember.
You were on a job and couldn't pick up. The AI texted back in seconds, worked out what they needed, and booked them for Thursday at 9:30.
The moment the job closes, your customer gets a review link — while they're still happy about it. That's when reviews actually happen.
The reminder on the open invoice went out tonight, politely, like it does every time. You never had to be the one who asks.
If the answer is "voicemail," that's the leak.
A missed call at 7pm. A lead that never got a follow-up text. An estimate nobody chased. An order retyped by hand into a second system. A review that was never requested. That's money that left the business quietly.
The problem isn't the market. It's the gaps in the operation. Pelagova closes those gaps — with systems that run whether you're on a job site or not.
Leads contacted within 5 minutes are 21× more likely to qualify than those contacted after 30 minutes. Most businesses don't follow up until the next day.
Every hour your team spends on scheduling, reminders, and follow-up is an hour not spent on billable work — and it compounds every single week.
Drag the sliders to match your business. Most owners have never actually done this math.
Every business leaks somewhere different. Pick yours — this is what we'd build and run for it. Not software you figure out. A system built around your operation.
A defined process. Focused discovery, clear scope — and you'll know exactly what we're building before we build it.
We walk through your operation and find exactly where you're losing money — missed calls, slow follow-up, manual work that should be running automatically.
We select and set up the tools you need, or connect the software you already use. Then we configure and test your agents, automations, and workflows around how your business runs.
We monitor, optimize, and expand as your business grows. The systems improve — so revenue can grow faster than overhead.
Tool selection, account configuration, agreed integrations, workflow setup, testing, and ongoing monitoring and adjustments within your scope. We can configure standard software as well as build custom automations.
Your services, hours, service area, scheduling rules, and the right person for exceptions. You provide access, approve the workflows, and tell us when your operation changes. We walk you through the parts you and your team will use.
You do not need to outgrow your software before working with us. Getting the right tools set up and running properly can be the project.
Explore managed phone answering →We work with service businesses, retailers, and other small businesses with repeatable operational work. Home services are a focus, not a requirement. From customer calls and scheduling to orders, supplier updates, and follow-up, we assess the workflow and the fit.
Pelagova is a monthly partnership, not a one-time install. We monitor your systems, tune them as your business changes, and pick up when something needs attention. If it isn't performing, we fix it — that's what the monthly relationship covers, every month.
The first 90 days cover building and testing your agreed systems, launching them, and tuning them as they are used in your business. Most systems launch within 2–3 weeks, depending on scope and required access. After the 90-day minimum, service runs month to month with 30 days' notice to cancel.
Straight answers. If something isn't covered here, ask us directly.
Yes. You do not need a missing feature to benefit from implementation help. We can help choose the right tools, configure customer records and calendars, set up the agreed workflows, and keep them maintained. If you prefer to set up and manage a standard app yourself, that may be enough; Pelagova is for owners who want that technical work handled.
You remain in charge of your business. You provide business information and access, approve the rules, and make decisions about exceptions. Your team still delivers the service and handles matters that need human judgment. Pelagova handles the agreed technical setup and ongoing system work.
No. Home services are a focus, but Pelagova also helps retailers and other small businesses with customer communication, scheduling, lead follow-up, order and supplier workflows, and repetitive administrative work. Fit depends on the process you need help with, the tools involved, and the agreed scope.
Yes. You do not need an existing CRM, connected software, or back-office staff to work with Pelagova. We can help select and set up the tools for customer records, calls, scheduling, and follow-up, then configure and manage the agreed workflows. We start with what your business needs and define the scope and cost before building.
If a standard app meets your needs and you want to configure and manage it yourself, that can be a good fit. Pelagova is for owners who want someone to handle tool selection, setup, workflow configuration, testing, and ongoing maintenance. We can use existing software as the foundation; your monthly partnership covers the work of making the agreed systems run for your business.
No. The initial 90-day term covers building, testing, launching, and tuning the agreed systems. Most systems go live within 2–3 weeks, depending on scope and required access. After launch, we monitor how the workflows perform and adjust them as issues or practical needs emerge. After the minimum term, service continues month to month with 30 days' notice to cancel.
Most systems are live within 2–3 weeks of your first call. We don't do multi-month discovery phases or drawn-out onboarding. You'll see real output before the end of the first month.
Automation can take repetitive calls, booking, reminders, and follow-up off your team's plate, including outside office hours. People still handle exceptions, decisions, and work that needs human judgment. We assess which tasks make sense to automate and explain the service and usage costs in your proposal.
Yes. Voice and text AI handle calls, follow-up, and booking. Workflow automation handles scheduling, reminders, and collections. Intelligent integrations connect your store, suppliers, and back office so nothing gets retyped. We use the right tool for each job — which sometimes means AI, and sometimes means a well-built automation that doesn't require it.
Usually yes. We assess your phone system, CRM, and scheduling software and build around what works. If you do not have these tools yet, we can help select and set them up. Existing software is not a requirement.
If nothing in your week repeats — no calls to answer, no orders to process, no follow-up to chase — there may not be enough for a system to do yet. We're also not a fit if you're looking for a website, SEO, or paid ads — we build operational systems, not marketing.
Pricing depends on the work involved and the level of ongoing support. Before you commit, your proposal will explain the setup work, monthly service fee, and any separate software or usage charges that apply. We agree on the scope and cost before building.
We stay on it. Pelagova is a monthly partnership — we monitor your systems, tune them as your business changes, and fix anything that isn't performing. You can reach us directly with any issue, any time. Engagements begin with a 90-day minimum term covering the build, then run month to month with 30 days' notice to cancel.
In 30 minutes, we'll walk through your operation, find where you're losing time and money, and show you exactly what we'd build to fix it. No pitch. No fluff. Just a specific conversation about your business.