Privacy Policy

Pelagova is an AI automation agency that builds custom workflow systems for local service businesses. Our services include AI voice agents, missed call text-back, automated lead follow-up, appointment booking automation, and pipeline management systems.

Contact us at: hello@pelagova.com

When you use pelagova.com, we may collect:

• Information you submit through our contact form — name, business name, phone number, email address, and any message you include
• Basic technical data associated with your visit (browser type, device type, referring URL) through standard server logs — this data is not linked to your identity

We do not use behavioral tracking tools, advertising pixels, or third-party analytics on this site.

During the course of an engagement, we may collect:

• Business information — company name, contact details, industry, and operational details you share with us
• Access credentials for third-party platforms (CRMs, phone systems, scheduling software) provided solely to facilitate integration work — these are handled with strict confidentiality
• Information about your customers that you share with us to configure automation systems — we process this on your behalf and do not use it for any independent purpose

If you check the SMS consent box on our contact form, you agree to receive text messages from Pelagova at the phone number you provided. Message frequency varies. Message and data rates may apply.

• Reply STOP at any time to opt out of text messages
• Reply HELP for assistance, or email hello@pelagova.com
• Consent to receive text messages is not a condition of purchasing any goods or services
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent are not sold or shared with any third party.

We use the information we collect to:

• Respond to inquiries and evaluate potential engagements
• Build, configure, and maintain automation systems for your business
• Communicate with you about your project — status updates, reviews, requests for information
• Comply with legal obligations

We do not use your information for advertising purposes or share it with marketing partners.

Pelagova does not sell, rent, or trade your personal information. We share information only in the following circumstances:

• Service providers — vendors who assist us in delivering our work (e.g., cloud infrastructure, project management tools), under appropriate data processing terms
• Third-party platforms integrated into your systems — as required to build and operate the automations you've engaged us to build
• Legal requirements — when required by law, court order, or regulatory authority, or to protect the rights, safety, or property of Pelagova or others
• Business transfers — if Pelagova is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with advance notice

Our website uses the following third-party services:

• A form-processing service — processes contact form submissions. When you submit a form, your data (name, email, message) is transmitted through this service and forwarded to us. It operates under its own privacy policy.
• An automation platform — receives form submissions to create your inquiry record in our systems and, where you have consented, to send you text messages.

We do not use Google Analytics, Facebook Pixel, or similar behavioral tracking tools. We do not set advertising cookies.

We implement reasonable technical and organizational measures to protect information from unauthorized access, loss, alteration, or disclosure. These include access controls, encrypted communications, and restricted internal access to sensitive data.

No method of transmission over the internet or electronic storage is completely secure. While we take data protection seriously, we cannot guarantee absolute security.

If you believe your information has been compromised, contact us immediately at hello@pelagova.com.

• Contact form submissions are retained for as long as reasonably necessary to communicate with you and maintain records of business inquiries
• Client engagement data is retained for the duration of the engagement and for a reasonable period afterward — typically up to three years — consistent with legal, tax, and business requirements
• Third-party platform credentials are deleted or returned promptly upon engagement completion or termination
• You may request deletion of your information at any time, subject to legal and contractual obligations that require us to retain certain records

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal and contractual obligations)
• Restrict or object to certain uses of your information
• Receive your information in a portable format
• Withdraw consent for communications from Pelagova

To exercise any of these rights, contact us at hello@pelagova.com. We will respond within 30 days.

Pelagova's website does not set advertising or behavioral tracking cookies. Any cookies that are set are strictly necessary for the site to function (e.g., session state). You can manage cookie preferences through your browser settings.

Our services are designed for and directed at businesses. We do not knowingly collect or process personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will make reasonable efforts to notify active clients directly. Continued use of our website or services after the updated policy takes effect constitutes your acceptance.